25 West 21th Street, Miami FL, USA
Mon-Fri: 10:00 - 18:00
[lang-demo]
Delivery on Next Day from 10:00 AM to 08:00 PM
Delivery on Next Day from 10:00 AM to 08:00 PM

FAQ

Orders

How can I place my order?

You can place an order online or contact our Sales team at eshop@maximech.com.

How do I cancel my order?

If your order has been prepared for shipment or is in transit, you may not be able to cancel it. For additional assistance, please contact our Customer Service team at eshop@maximech.com.

How quickly will my order be processed?

Our standard order-processing time is 24 hours after order confirmation. The time may vary depending on the order volume. If you need additional clarification, please contact our Customer Service team: eshop@maximech.com.

Do I have to buy a minimum quantity?

We don't require a minimum quantity or dollar amount, but, as a reminder, most of our items are sold by the case and are sold as advertised. We generally are not able to split a case to ship only some or to customize a specific color or size within a case. If you have a custom order amount or questions about case packs, please contact our Sales team: eshop@maximech.com.

Shipping

How can I change the shipping address on a placed order?

If you need to update the shipping address on an order that has been placed, please contact our Customer Service team: eshop@maximech.com.

When will my order arrive?

Most orders ship within 1-2 business days. If items in your order are coming from more than one shipping point, or if the shipment is over 500 lbs., the delivery time may be longer. For the most accurate ETA, please contact our Customer Service team: eshop@maximech.com.

Do you ship samples?

We may be able to send a sample, depending on availability. To learn more, please contact us at eshop@maximech.com.

Payments

Is the pricing shown on your website in U.S. dollars?

Yes, all pricing is displayed in U.S. dollars.

What forms of payment do you accept?

We accept American Express, MasterCard, Visa, Discover, debit cards, Wise and PayPal. We also accept prepaid orders by wire transfer, ACH, cashier's check or money orders drawn on a U.S. bank and payable in U.S. currency. We do accept business and personal checks, but paying with these methods may delay your order.

How can I get a copy of the invoice for my order?

Once your transaction is complete, you'll receive a receipt by email. Invoices are created once the product has shipped. You can request a copy from a Customer Service representative or download and print a copy from your account online. Customer Service team:eshop@maximech.com

Support

How do I contact customer support?

You can reach our customer support team by eshop@maximech.com

How can I track my order?

You can track your order by logging into your account and visiting the "Order History" section. Alternatively, you will receive tracking information via email at eshop@maximech.com

What is your return policy?

Details about our return policy can be found on our Returns and Exchanges page.